Motorola Phone Will Not Charge on USB

Saturday, 7. April 2012

Problem: A Motorola phone (specifically the W755 and similar series) will not charge on USB either ever, or after reformatting a computer. Applies to many Motorola phones, including Motorola Android, Motorola OS, Motorola Linux OS, Motorola iDEN, Motorola Symbian/UIQ, Motorola Windows Mobile® and Motorola i-mode devices, Motorola XOOM™ tablet.

Cause: Older Motorola phones will not charge while they have a data connection active. If you were able to charge before and reformatted, you probably no longer have the correct drivers that would allow your phone to charge.

Solution: Download the Motorola Helper Software so that the phone will know to charge rather than just use a data connection. (Note from the author: I know this sounds preposterous, but Motorola phone USB charging is messed up stuff).

Link to software: http://www.motorola.com/consumers/v/index.jsp?vgnextoid=bda09ec8009a0210VgnVCM1000008806b00aRCRD
Download the MotoHelper – this will choose the correct driver for you and get you going faster.

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